Autenticação

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Workshop Management

Code:

TGA17

Sigla:

GO

Áreas Científicas
Classificação	Área Científica
CNAEF	Construction and repair of motor vehicles

Ocorrência: 2021/2022 - 1S

Ativa?	Yes
Unidade Responsável:	Departamento de Engenharia Mecânica
Curso/CE Responsável:

Ciclos de Estudo/Cursos

Sigla	Nº de Estudantes	Plano de Estudos	Anos Curriculares	Créditos UCN	Créditos ECTS	Horas de Contacto	Horas Totais
TSPTGA	17	Plano de Estudos_2015_16	2	-	3	30	81

Língua de trabalho

Portuguese

Objetivos

• Know the main financial documents of a company


• Know how to calculate the cost of production of a product/service


• Know the main techniques of relationship marketing

Resultados de aprendizagem e competências

1. Understand the importance of Management in the business system and in society in general (introduction);


2. Know the main accounting concepts and the impact of transactions on the tax system;


3. Know the main accounting summary documents in a practical approach;


4. Know and know how to evaluate concepts of analytical accounting;


5. Understand the impact of marketing on organizations and the various tools that generate promotion.

Modo de trabalho

Presencial

Programa

1. Business Finance:
1.1. General countability
1.1.1. Fundamentals of General Accounting
1.1.2. Calculation of Results (Profit/Loss)
1.1.3. Balance sheet financial movements
1.2. Cost Analysis and Budgeting
1.2.1. Fundamentals of Cost Analysis
1.2.2. Production Cost Determination
1.2.3. Treasury map
2. Business Communication:
2.1. Relational marketing
2.1.1. Direct marketing
2.1.2. Database Marketing
2.1.3. CRM
2.1.4. One-to-One Marketing
2.2. Customer loyalty
2.2.1. Goals
2.2.2. Loyalty programs

Bibliografia Obrigatória

Vitor Seabra Franco et all; “Contabilidade de Gestão Volume I – O apuramento dos custos e a informação de apoio à decisão”

Métodos de ensino e atividades de aprendizagem

Expository-participatory method, using the resolution of exercises and group work.

Tipo de avaliação

Distributed evaluation without final exam

Componentes de Avaliação

Designation	Peso (%)
Teste	70,00
Trabalho escrito	30,00
Total:	100,00

Componentes de Ocupação

Designation	Tempo (Horas)
Estudo autónomo	51,00
Frequência das aulas	30,00
Total:	81,00

Obtenção de frequência

Continuous evaluation
Approval in continuous assessment implies a final grade higher than 9.5, once the minimum grades are met.

Assessment in Exam
Normal Season, all components of continuous evaluation are liable to be recovered in a partial way.

Feature and Special Season: Evaluate the entirety of the contents.

Fórmula de cálculo da classificação final

1. 3 Assessment Tests (70%) Minimum grade 9.5




1. Test 1 (50%)


2. Test 2 (30%)


3. Test 3 (20%)




2. 1 Group Work (30%) Minimum grade 9.5




1. Composed of: TE (50%) + AP (50%)


2. TE: Written Work (note to the group)


3. AP: Oral Presentation (individual note)