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Planning, Intervention, Quality and Guaranties Management

Code:

TGA09

Sigla:

PIQ

Áreas Científicas
Classificação	Área Científica
CNAEF	Construction and repair of motor vehicles

Ocorrência: 2022/2023 - 2S

Ativa?	Yes
Unidade Responsável:	Departamento de Engenharia Mecânica
Curso/CE Responsável:

Ciclos de Estudo/Cursos

Sigla	Nº de Estudantes	Plano de Estudos	Anos Curriculares	Créditos UCN	Créditos ECTS	Horas de Contacto	Horas Totais
TSPTGA	32	Plano de Estudos_2015_16	1	-	3	30	81

Língua de trabalho

Portuguese

Objetivos

The course unit Planning, Intervention, Quality and Warranty Management aims to characterize the automotive market in Portugal, present trends in the after-sales market and familiarize yourself with the software used in car dealerships and repair shops. The contents are organized in such a way as to allow the student to:
- Plan, monitor, evaluate, and redefine activities and resources in automotive marketing and maintenance;
- Ensure Quality and Guarantee Management.

Resultados de aprendizagem e competências

Understand the importance of workshop planning and planning techniques. Understand the need for a workshop load chart with indicators and objectives. Working with computer systems to support the car reception and repair process, as well as having an idea of how to carry out methods of categorization and control of parts in stock.
Understand the management of guarantees, legislation, regulations, benchmarks, and specific requirements for car repair, as well as the quality of the service provided.

Modo de trabalho

Presencial

Programa

Workshop planning: planning techniques.
Workshop load frame. Indicators and objectives.
Computer systems to support the car reception and repair process.
Parts Management: categorization and control methods.
Warranty Management. Network information management. Customer, dealer, and manufacturer interfaces.
Legislation, regulations, references, and specific requirements for car repair.
The Quality of the service provided. Responsibility and self-control in car repair: concept and typologies. Repair tracking. Quality control tests and checks. Preparing vehicles for delivery: characteristics and specific precautions.

Bibliografia Obrigatória

Roldão, S. e Ribeiro; Gestão das Operações - Uma abordagem Integrada, Monitor, 2008
Chase, Richard B. e Aquilano, Nicholas J.; Chase, RichGestão da Produção e das Operações - Perspectiva do Ciclo de Vida, Monitor, 1995

Métodos de ensino e atividades de aprendizagem

Expository and participatory method with the resolution of practical cases and the use of commercial software used by dealerships and auto workshops.

Tipo de avaliação

Distributed evaluation without final exam

Componentes de Avaliação

Designation	Peso (%)
Teste	50,00
Trabalho escrito	25,00
Trabalho laboratorial	25,00
Total:	100,00

Componentes de Ocupação

Designation	Tempo (Horas)
Estudo autónomo	40,00
Trabalho escrito	20,00
Trabalho laboratorial	5,00
Total:	65,00

Obtenção de frequência

The minimum grade in each evaluation moment is 9 values, with the final grade obtained as follows: 50% tests + 25% practical work + 25% research work.

Fórmula de cálculo da classificação final

2 Tests (50%) + 1 Practical Work (25%) + 1 Research Work (25%) = Final Classification